ANA Wins SKYTRAX Airline Award for
World's Best Airport Services for Seventh Straight Year,
and Named Best Cabin Crew in Japan

  • ● Recognition comes as ANA marks 40 years of international service

TOKYO, Sept. 28, 2026 - SKYTRAX has named ANA the World's Best Airport Services carrier for the seventh consecutive year, the airline's 13th win in the category. The awards are decided by the world's largest airline passenger survey, and ANA is the only Japanese carrier to hold the airport services title seven years running. ANA was also selected as the Best Cabin Crew in Japan, receiving high acclaim for its cabin service quality and marking its 8th overall win in this category.

"This award belongs to our airport teams and is a true testament to the dedication of our staff and reflects the trust of our customers who have travelled with us since our first international flight in 1986," said Seiji Ejima, Executive Vice President of ANA. "Our aim remains consistent at every airport we serve: harmonizing the efficiency of advanced technology with the attentive, heartfelt service of our staff. As we look ahead to the airline's 75th anniversary in December 2027, we will continue to create travel experiences that make ANA the airline of choice for customers worldwide."

Behind the World's Best Airport Services Award
To ensure every passenger enjoys a personalized and comfortable journey, the ANA Group integrates modern facilities for smooth procedures with attentive hospitality provided by our dedicated staff that include:

  • ● ANA Airport Customer Service Skill Contest
    To elevate service standards, the ANA Group organizes a skill contest bringing together top airport ground staff from 68 airports in 10 countries. The contest fosters adaptability and problem-solving skills, empowering our staff to deliver high-quality, empathetic service tailored to each individual customer.
  • ● ANA SUITE CHECK-IN
    Designed for First Class and Diamond Service members, the ANA Suite check-in space incorporates additional counters and advanced security scanners (Smart Lanes). Passengers no longer need to remove laptops or liquids from carry-on bags, significantly reducing wait times.
  • ● ANA PREMIUM CHECK-IN
    Designed for Business Class and Premium members, this area features Smart Lanes, newly installed digital signage, and a refreshed layout. Intuitive wayfinding and streamlined passenger flow enhance overall convenience and comfort.

*1 About World Airline Awards: Now in its 27th year, the World Airline Awards are determined through the world's largest global airline customer satisfaction survey.
Ref: https://www.ana.co.jp/en/jp/brand/award/

*2 About SKYTRAX: Founded in 1989, SKYTRAX is an international air transport rating organization based in London, UK. In its “World Airline Star Rating,” ANA has been certified as a 5-Star Airline—the highest rating—for 13 consecutive years since 2013 （as of September 2026）.
Ref: https://skytraxratings.com/airlines/ana-all-nippon-airways-rating

  • Contact:
    ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp

About All Nippon Airways (ANA)
Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become Japan's largest airline and a global leader in premium service.

ANA operates an extensive international and domestic network, connecting destinations across Asia, North America, Europe and beyond. With a focus on quality and omotenashi, ANA delivers a consistently high standard of service across every stage of the journey.

ANA is the only Japanese airline to have earned SKYTRAX's 5-Star rating every year since 2013, underscoring its consistent excellence. The airline is also a four-time recipient of the Air Transport World's (ATW) Airline of the Year award. In 2025, ANA was honored with FlightGlobal's Executive Leadership: Asia-Pacific Award, reflecting its continued focus on innovation and strategic growth.

As part of ANA HOLDINGS Inc., ANA continues to invest in the onboard experience, its fleet and digital services to enhance the travel experience for passengers worldwide.

For more information about ANA and ANA HD, please visit: https://www.ana.co.jp/group/en/