ANA Awarded 2025 APEX World Class Airline


  • • For the first time, ANA has been awarded the APEX World Class rating, the organization's highest honor.
  • • ANA is one of the only 10 airlines globally to earn the prestigious World Class designation.

TOKYO, November 1, 2024 - All Nippon Airways (ANA), achieved its first 2025 APEX World Class award. This prestigious award, presented by North America-based APEX, one of the world's largest airline industry associations, recognizes airlines excelling in safety, service, sustainability and health control initiatives through a comprehensive audit. This year, only 10 airlines worldwide earned this distinction.

APEX World Class status is determined by expert onboard audits, customer evaluations, recognizing the world's highest quality airlines in safety, security, well-being, sustainability and service quality. ANA earned high marks for its safe and clean in-flight environment, contributions towards understanding a sustainable society and high-quality customer service.

"We are honored to receive this prestigious rating from APEX as it reflects ANA's dedication and commitment to provide an exceptional travel experience for our passengers," Keiji Omae, Executive Vice President, Customer Experience of ANA, said. "Being named among such a select group is a proud moment for our team and motivates us to continue striving for excellence."

APEX Group CEO Dr. Joe Leader comments, "All Nippon Airways (ANA) exemplifies a harmonious blend of cutting-edge technology and the deeply rooted principles of Japanese hospitality, earning its place among APEX World Class airlines. ANA's relentless pursuit of perfection, from the seamless integration of smart cabin technology to the personalized 'Omotenashi' service, redefines the passenger experience. Their leadership in sustainability, including groundbreaking biofuel initiatives and progressive waste-reduction strategies, sets them apart as a global innovator. As a new star added to the Top 10 airlines in the world this year, ANA fully embraces the values of APEX World Class by YATES+."

ANA's Major Initiatives
Safety, Security and Well-Being

  • •Clean and well-maintained cabin and restrooms
  • •Providing beverages at appropriate times
  • •Comfortable economy class seats with wide seat pitch

Sustainability

  • •Commitment to long-term environmental targets such as CO2 emissions reduction and food waste rates reduction
  • •Introduction of fuel-efficient aircraft
  • •Initiatives to increase environmentally friendly materials (headrest covers, napkins, cups, wooden muddlers, etc.)

Service Quality

  • •Consistent high quality and warmth of cabin crew service through all segments
  • •Well-organized and stress-free boarding procedures with attentive guidance
  • •Authentic Japanese in-flight meals with excellent taste and presentation

ANA's commitment to our customers to is to provide a safe, secure and comfortable flight experience.

  • Contact:
    ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp

About ANA
Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become the largest airline in Japan. Today, ANA HOLDINGS Inc. (ANA HD) is recognized as one of the World's Most Admired companies by Fortune.

ANA HD was established in 2013 as the largest airline group holding company in Japan, comprising 70 companies. It offers three distinct airline brands: ANA, Peach, the leading LCC in Japan, and AirJapan, launched in 2024 for international routes covering Asia.

ANA's legacy of superior service has earned SKYTRAX's 5-Star rating every year since 2013, making it the only Japanese airline to win this prestigious designation for 11 consecutive years. ANA has topped Cirium's Asia Pacific on-time performance rankings for five consecutive years during which the awards were announced.

ANA HD has been selected as a member of the Dow Jones Sustainability World Index list for seven consecutive years and the Dow Jones Sustainability Asia Pacific Index list for eight consecutive years.

For more information about ANA and ANA HD, please visit:
https://www.ana.co.jp/group/en/