ANA Expands Customer Service Experience and Introduces Complimentary In-Flight Wi-Fi Services for Business Class Passengers on International Flights


  • • ANA will offer complimentary in-flight internet access to its Business Class passengers on its international flights starting this summer.
  • • Texting via ANA in-flight internet service will be available free of charge to Premium Economy and Economy Class passengers on international flights by the end of this fiscal year, March of 2025.

TOKYO, April 10, 2024 - All Nippon Airways (ANA), Japan's largest and 5-Star airline for 11 consecutive years, will offer complimentary ANA Wi-Fi Service for its Business Class passengers on international flights*1 beginning this summer. ANA's Premium Economy and Economy Class passengers*1 will also have access to complimentary texting*2 with ANA's Wi-Fi Service on international flights by the end of March 2025.

ANA Wi-Fi Service on international flights began in 2014, allowing passengers to access the internet, e-mail, and social media platforms. Since then, offerings have been expanded to include complimentary Wi-Fi access on domestic flights and complimentary Wi-Fi for First Class passengers on international flights.

"ANA is dedicated to continuously elevating our customer experience, and the additional Wi-Fi enhancements that will be utilized for personal or business purposes is the latest offering for our passengers," said Tomoji Ishii, Executive Vice President, Customer Experience Management and Planning of ANA. "Our ongoing efforts to expand inflight services is to provide our customers with an even more enjoyable and connected experience onboard."

*1:
◆B777-300ER (212 seats, non-THE Room Business Class seating type) 3 aircraft:
The in-flight internet supplier will be changed and the service will be launched as soon as it is ready.
◆B767-300ER (202 seats) 6 aircraft:
The current in-flight internet service will be suspended on May 31, 2024 due to the withdrawal of the in-flight internet supplier, SITA, from the business.

*2: Texting refers to the sending and receiving of text messages via social media, email, etc.

  • Contact:
    ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp

About ANA
Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become the largest airline in Japan. Today, ANA HOLDINGS Inc. (ANA HD) is recognized as one of the World's Most Admired companies by Fortune.

ANA HD was established in 2013 as the largest airline group holding company in Japan, comprising 69 companies. It offers three distinct airline brands: ANA, Peach, the leading LCC in Japan, and AirJapan, launched in 2024 for international routes covering Asia.

ANA's legacy of superior service has earned SKYTRAX's 5-Star rating every year since 2013, making it the only Japanese airline to win this prestigious designation for 11 consecutive years. ANA has topped Cirium's Asia Pacific on-time performance rankings for five consecutive years during which the awards were announced.

ANA HD has been selected as a member of the Dow Jones Sustainability World Index list for seven consecutive years and the Dow Jones Sustainability Asia Pacific Index list for eight consecutive years.

For more information about ANA and ANA HD, please visit:
https://www.ana.co.jp/group/en/