ANA Expands International In-Flight Pre-order Meal Service

TOKYO, Mar. 22, 2023 - All Nippon Airways (ANA), Japan's largest and 5-Star airline for 10 consecutive years, will offer "Quick & Light Meal" and "No Thank you Option" as new options for its international in-flight pre-order meal service starting on flights departing March 31, 2023, allowing passengers to select their preferred meal option twenty-four hours prior to the flight departure time.

For passengers wanting to keep it simple, the "Quick & Light Meal" service offers a salad, sandwich and dessert on a single plate in First and Business Class on Europe, North America and selected Asia routes where course meals are served. The "No Thank you Option" service allows passengers to cancel their meal in advance if they do not wish to have their meal served after takeoff^*1 on board international routes and in all classes. The introduction of both services will provide passengers with an inflight experience tailored to their specific needs.

"As a customer focused airline wanting to provide passengers with options that make their flight experience better, we view our actions from their perspective by creating personalized in-flight accommodations available for each passenger," said Tomoji Ishii, Executive Vice President, Customer Experience Management and Planning of ANA. "By offering various options for services in-flight, ANA gives passengers greater flexibility and control over how they experience our brand."

Prioritizing the return to global air travel, the ANA Group has pledged to offer continuous support to our global community, enhancing customer satisfaction and developing higher-quality products and services. As part of the ANA Future Promise initiative, reducing food waste by 50% by Fiscal 2050^*2 in-flight and at airport lounges is a priority goal and today's announcement supports this effort. This goal by has also been supported by efforts in food waste recycling, composting and the number of in-flight meals on board each aircraft.

ANA will continue to strive to provide services that satisfy our customers and contribute to the achievement of the SDG's through the development of environmentally friendly services and products as part of its ANA Future Promise initiative.

"Quick & Light Meal" and "No Thank you Option"

About ANA

Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become the largest airline in Japan. ANA HOLDINGS Inc. (ANA HD), established in 2013, is the largest airline group holding company in Japan including ANA and Peach Aviation, the leading LCC in Japan.

ANA is a launch customer and the largest operator of the Boeing 787 Dreamliner, making ANA HD the biggest Dreamliner owner in the world. A member of Star Alliance since 1999, ANA has joint venture agreements with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines - giving it a truly global presence.

The airline's legacy of superior service has been recognized with SKYTRAX's 5-Star rating every year since 2013, with ANA being the only Japanese airline to win this prestigious designation for 10 consecutive years. ANA has been recognized by Air Transport World as "Airline of the Year" three times (2007, 2013 and 2018); it is one of only a select few airlines to win this prominent award multiple times.

In 2022, ANA received first place in the Global airline and Asia Pacific categories at the CIRIUM On-Time Performance Awards, marking the second consecutive year ANA was recognized as the most on-time airline in the world. ANA is the only company in the aviation industry to receive the Gold Class distinction from the 2022 S&P Global Sustainability Awards and ANA HD has been selected as a member of the Dow Jones Sustainability World Index list for the sixth consecutive year and the Dow Jones Sustainability Asia Pacific Index list for the seventh consecutive year.

For more information, please refer to the following link:
https://www.ana.co.jp/group/en/