ANA Introduces Facial Recognition Boarding on
International Flights


  • • ANA's Face Express to offer ticketless boarding option for passengers travelling out of Tokyo Narita Airport
  • • Contactless solution will further streamline boarding

TOKYO, July 15, 2021 - All Nippon Airways (ANA), Japan's largest and 5-Star airline for eight consecutive years, will begin using Face Express - an innovative facial recognition technology - to improve the customer experience and streamline the boarding process starting from July 19. Part of ANA's initiative to offer additional contactless services, the new check-in procedure will be introduced on international flights departing from Narita International Airport. The first flight to feature Face Express offers service will be from Tokyo Narita (NRT) to Mexico City (MEX) and ANA will look at expanding the list of eligible flights in the future, with plans to introduce it at Tokyo Haneda Airport.

"Over the past year, ANA has taken a number of steps to implement health and safety initiatives that increase convenience for passengers," said Masaki Yokai, Senior Vice President overseeing the Operations Support Center at ANA. "As we continue looking for new ways to improve the passenger experience, Face Express serves as a template for how we can harness the power of the latest innovative technology to help passengers travel safely."

To use Face Express, passengers can register photos at Narita Airport's automatic baggage check-in machines, allowing them to pass through the security check and the boarding gates without presenting their tickets. Face Express is the latest example of ANA Care Promise, ANA's commitment to has embraced innovative solutions to streamline travel while improving passenger safety.

  • (1) Service schedule: to begin from July 19, 2021
  • (2) Applicable flight: NH180 departing from Tokyo Narita bound for Mexico City (16:40 every day)
  • (3) Areas:
    Narita International Airport Terminal 1, South Wing
    Automatic Baggage Drop machine: Zone C area
    Security Checkpoint: Central area
    Boarding gate: Gate 51-57A
  • (4) Procedure:
  • Contact:
    ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp

About ANA
Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become the largest airline in Japan. ANA HOLDINGS Inc. (ANA HD) was established in 2013 as the largest airline group holding company in Japan, comprising 71 companies including ANA and Peach Aviation, the leading LCC in Japan.

ANA is a launch customer and the largest operator of the Boeing 787 Dreamliner, making ANA HD the biggest Dreamliner owner in the world. A member of Star Alliance since 1999, ANA has joint venture agreements with United Airlines, Lufthansa German Airlines, Swiss International Airlines, Austrian Airlines and Brussels Airlines - giving it a truly global presence.

The airline's legacy of superior service has helped it earn SKYTRAX's respected 5-Star rating every year since 2013, with ANA being the only Japanese airline to win this prestigious designation for eight consecutive years. ANA also has been recognized by Air Transport World as "Airline of the Year" three times (2007, 2013 and 2018); it is one of only a select few airlines to win this prominent award multiple times.

ANA is the only company in the aviation industry to receive the Gold Class distinction from the 2021 S&P Global Sustainability Awards and ANA HD has been selected as a member of the Dow Jones Sustainability World Index list for the fourth consecutive year and the Dow Jones Sustainability Asia Pacific Index list for the fifth consecutive year.

For more information, please refer to the following link.
https://www.ana.co.jp/group/en/

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