ANA Group Announces Updated Safety Precautions
to Combat the Spread of COVID-19


TOKYO, May 21, 2020 - ANA HOLDINGS INC. (hereinafter "ANA Group") will continue its efforts to combat the spread of COVID-19 by implementing additional measures in accordance to the company's approach detailed below.

While ANA Group has already been taking appropriate precautions to fight the spread of the virus and make aircrafts safe, ANA Group will continue to elevate their efforts by implementing various fundamental standards and safety precautions.

"We want to reassure our customers and employees that ANA is taking every precaution to provide a clean, safe and comfortable travel experience," said Yuji Hirako, President and CEO of ANA. "As new industry, government or airport specific cleaning and sanitization policies are considered, we will continue to evaluate implementing them."

ANA Group's Standards and Approach:

  • 1. Maintain a clean environment at airports, in aircraft cabins, lounges and all locations
  • 2. ANA Group employees will wear a facial covering at every touch point with customers
  • 3. All aircraft operated by ANA Group will be disinfected on a regular and frequent basis. Aircraft used for International flights will be sanitized after every flight, and daily at night on aircraft flown domestically.
  • 4. All aircrafts used by ANA will have clean air through ventilation systems:
    • ① Clean air through adequate ventilation
      The aircraft absorbs a large amount of clean air from the sky, which allows for the cabin's entire air to be replaced in approximately three minutes.
    • ② Aircraft equipped with a high-performance filter*
      The cabin air is filtered and circulated through a high-performance filter, ensuring high-quality, clean air.
      • *The same filter is used in the air conditioning system of the operating rooms of hospitals as well.
    • ③ Constant air circulation
      The cabin air is constantly flowing, from the ceiling to the floor. The air in the cabin does not stay stagnant.
      (For more information, see ANA's website: https://www.ana.co.jp/group/en/about-us/air-circulation.html)

【Request to Our Customers】
With all passengers' comfort and health for each other in mind, we ask our customers to wear masks or facial coverings as essential gear when traveling through airports and onboard the planes. Exceptions will be made for infants and those who are physically unable to wear masks.
Passengers who are not wearing facial coverings, as well as passengers showing symptoms of sickness such as fever and coughs may be refused to board.

  • *: Exceptions will be made for infants and those who are physically unable to wear masks.
  • *: For customers who registered their email address in advance, we will inform them of the self-condition checks by measuring temperature, wearing a mask, and recommend online check-in, check baggage.

【ANA Group's initiatives to prevent the spread of infection and passenger requirements 】*1
ANA Group will start the following activities sequentially as soon as possible operationally. (Note that we have already started some initiatives already "★")

ANA will continue to work closely with relevant departments to prevent the spread of COVID-19 in order to ensure all passengers feel safe and comfortable when flying with ANA.

Contact: ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp

About ANA
Following the "Inspiration of Japan" high quality of service, ANA has been awarded the respected 5-Star rating every year since 2013 from SKYTRAX. ANA is the only Japanese airline to win this prestigious designation eight years in a row. Additionally, ANA has been recognized by Air Transport World as "Airline of the Year" three times in the past 10 years - 2007, 2013 and 2018, becoming one of the few airlines winning this prestigious award for multiple times.

ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 58 international routes and 117 domestic routes. ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, NARITA and HANEDA, to various destinations throughout Japan, and also offers same day connections between various North American, Asian and Chinese cities.

ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.

In addition to the full service and award-winning record of ANA, the ANA Group's subsidiary Peach Aviation Limited is the leading LCC in Japan, and has expanded following the integration of Vanilla Air Inc. in late 2019. The ANA Group carried 54.4 million passengers in FY2018, has approximately 43,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.

For more information, please refer to the following link.
https://www.ana.co.jp/group/en/