ANA Offers New Process for Standby Passengers on
All Domestic Flights
- •Passengers who have had their domestic standby tickets confirmed will now be able to check-in through self-service check-in machines.
- •Streamlined booking procedure brings convenience to passengers flying standby.
TOKYO, March 11, 2020 - All Nippon Airways (ANA), Japan's largest and 5-Star airline for seven consecutive years, is introducing a simple way for passengers to apply and confirm their standby seats. Beginning April 1, 2020, passengers will have the ability to apply for available standby seats on a specific domestic flight or multiple flights simultaneously through ANA's Self-Service Check-in Machines. This intuitive booking process is the latest step from ANA to integrate technology to improve the passenger experience.
"ANA constantly looks for ways to improve our service and boost the passenger experience, and this is an area where we believe a slight change will have an outsized impact," said Masaki Yokai, Senior Vice President of ANA "We sought out ways to improve service and meet passenger needs more efficiently to speed up the booking process. Getting on a standby flight is often a high-stress experience, and we wanted to create a seamless process to make it less stressful so we believe that this new procedure is a step in the right direction."
Under the current system, passengers must wait at the ANA check-in counter or at the boarding gate to see if the request has been confirmed. After receiving confirmation, the ANA staff then check-in the confirmed passengers one at a time - a time consuming and inefficient process.
The new process will make it possible for passengers to apply for standby seats on a certain domestic flight or multiple flights simultaneously. After applying, passengers will proceed and wait at the boarding gate to see if they have received a standby spot on their chosen flight, with confirmation being displayed 20 minutes prior to departure. The passengers that have a confirmed seat can then use the self-service check-in machines to check-in for the flight.
By harnessing advanced technological breakthroughs, ANA aims to create a travel experience that is comfortable and convenient for passengers. ANA remains dedicated to continuously improving its services and this new standby procedure is an example of its commitment to heightened hospitality and service.
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Contact: ANA Corporate Communications, TEL +81-3-6735-1111, email@example.com
Following the "Inspiration of Japan" high quality of service, ANA has been awarded the respected 5-Star rating every year since 2013 from SKYTRAX. ANA is the only Japanese airline to win this prestigious designation seven years in a row. Additionally, ANA has been recognized by Air Transport World as "Airline of the Year" three times in the past 10 years - 2007, 2013 and 2018, becoming one of the few airlines winning this prestigious award for multiple times.
ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 77 international routes and 118 domestic routes. ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, NARITA and HANEDA, to various destinations throughout Japan, and also offers same day connections between various North American, Asian and Chinese cities.
ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.
In addition to the full service and award-winning record of ANA, the ANA Group's subsidiary Peach Aviation Limited is the leading LCC in Japan, and has expanded following the integration of Vanilla Air Inc. in late 2019. The ANA Group carried 54.4 million passengers in FY2018, has approximately 43,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.
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