ANA Presented With Two Prestigious
SKYTRAX Category Awards


  • •ANA awarded "World's Best Airport Services" and "Best Business Class Onboard Catering."

PARIS, June 18, 2019 - All Nippon Airways (ANA), Japan's largest and 5-Star airline for seven consecutive years, today won "World's Best Airport Services" and "Best Business Class Onboard Catering" at the SKYTRAX World Airline Awards, in a special ceremony in Paris at Musee de l'Air et de l' Espace, Paris Air Show.

The awards, hosted by London-based airline industry rating company SKYTRAX, are determined by the results of a worldwide passenger survey. This is the seventh year that ANA has earned "World's Best Airport Services" since 2011, and it is the very first time ANA has been awarded "Best Business Class Onboard Catering," reflecting the airline's commitment to ensuring a quality experience to its passengers in both service and experience.

"We are delighted that SKYTRAX recognized our commitment to our customers both on and off our aircrafts," said Hideki Kunugi, Executive Vice President of ANA. "As a global leading airline, ANA continues to provide our passengers with the best hospitality from the moment they check in until they leave the airport at their destination as these awards make clear. We'd like to thank our dedicated team members on the ground and on board and to our customers for recognizing these efforts and continuing to make ANA Japan's leading airline."

For the "World's Best Airport Services" award, passengers recognized the efforts of ANA's ground staff at airports for having exceptional customer service with its flyers and going the extra mile to ensure customer satisfaction is a top priority. In addition, the following initiatives by ANA have been commended:

  • •An increased number of automatic check in baggage machines "ANA Baggage Drop" to ensure check-in procedures are as smooth as possible.
  • •Revamped domestic ANA LOUNGES in Itami, Fukuoka, and Naha airport, designed by world famous architect, Kengo Kuma.
  • •The ANA LOUNGE in Narita Airport expanded to create a more spacious environment for flyers.
  • •Extended opening hours of ANA's lounge at Haneda International Terminal to provide comfort and convenience to passengers.
  • •Lobby service training for staff to help the needs of customers at both check-in and at ANA's lounge.

ANA has also been awarded for "Best Business Class Onboard Catering" for the following reasons:

  • •Increasing the volume of the international cuisine's main dish as well as more options of cheese.
  • •In order to answer to the various demands, ANA has added continental breakfast, cereal and yogurt as additional choices.
  • •ANA have added a symbol to represent vegetarian meals in-flight.
  • •ANA have enhanced the meals on flights departing outside of Japan by collaborating with famous chefs for flights departing from Germany and Belgium.

"ANA is a very strong performer in the World Airline Awards and this is demonstrated by these two major customer awards," said Edward Plaisted, CEO of SKYTRAX. "World's Best Airport Services award covers all front-line processes from check-in, lounge service, arrivals, transfer and boarding, and in the opinion of customers, ANA is providing the very best experience for both staff efficiency and the quality of staff service. We congratulate all the ANA staff who worked so hard to achieve this No 1 ranking. It is also a great achievement for ANA to win the award for World's Best Business Class Onboard Catering, because this is a very competitive category amongst the world's leading airlines."

While it is ANA's pride and honor to receive the two awards in addition to the 5-Star rating, which we won for seven consecutive years, we will continue striving to provide the best hospitality as a global leading airline.

Contact: ANA Corporate Communications, TEL +81-3-6735-1111, publicrelations@ana.co.jp

About SKYTRAX
SKYTRAX, founded in 1989, is an airline industry rating company based in London, England. In addition to rating airlines 1-Star through 5-Star at the World Airline Ratings, SKYTRAX also hosts the annual World Airline Awards, which recognize and reward airlines selected from more than 300 airlines worldwide based on the results of SKYTRAX's on proprietary online surveys and other surveys.
ANA's record of success at the World Airline Awards is listed below:
◆ 2011 World's Best Airport Services / Staff Service Excellence, Asia
◆ 2012 Best Transpacific Airline
◆ 2013 World's Best Airport Services / Best Cabin Cleanliness
◆ 2014 World's Best Airport Services / Best Transpacific Airline
◆ 2015 World's Best Airport Services / Best Airline Staff in Asia
◆ 2016 World's Best Airport Services / Best Airline Staff in Asia
◆ 2017 World's Best Airport Services / Best Airline Staff in Asia
◆ 2018 World's Best Airline Cabin Cleanliness / Best Airline Staff in Asia
◆ 2019 World's Best Airport Services / Best Business Class Onboard Catering

About ANA
Following the "Inspiration of Japan" high quality of service, ANA has been awarded the respected 5-Star rating every year since 2013 from SKYTRAX. ANA is the only Japanese airline to win this prestigious designation seven years in a row. Additionally, ANA has been recognized by Air Transport World as "Airline of the Year" three times in the past 10 years - 2007, 2013 and 2018, becoming one of the few airlines winning this prestigious award for multiple times.
ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 81 international routes and 120 domestic routes. ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, NARITA and HANEDA, to various destinations throughout Japan, and also offers same day connections between various North American, Asian and Chinese cities.
ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.
Besides the full service and award winner carrier ANA, the ANA Group has two LCCs as consolidated subsidiaries, Vanilla Air Inc. and Peach Aviation Limited. The ANA Group carried 53.8 million passengers in FY2017, has approximately 39,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.
For more information, please refer to the following link.
https://www.ana.co.jp/group/en/