ANA Set to Upgrade Domestic Services with Lounge Renewals

  • •ANA will renovate domestic lounges at Itami, Fukuoka and Naha Airports.
  • •Larger, more comfortable lounges to feature new design concepts from renowned designer Kengo Kuma.

TOKYO, Nov. 16, 2018 - All Nippon Airways (ANA), Japan's largest and 5-star airline for six consecutive years, is moving forward with a plan to raise the bar on customer service even higher. As part of ANA's bid to further cement its reputation for excellence in hospitality, its domestic lounges*1 at Itami, Fukuoka and Naha Airports will be remodeled in early 2019.
*1 For details of the eligibility, please refer to the note at the end of the press release.

ANA appointed renowned designer Kengo Kuma to oversee the renovation of several domestic lounges, the first of which was recently completed at Chitose Airport in Sapporo. The lounges at Itami, Fukuoka and Naha Airports will carry the same "Ichigo ichie" (treasure every encounter as if it were once in a lifetime) design concept that received positive reactions at Chitose Airport.

The lounges at the three airports will be relocated and enlarged to provide passengers with more personal space and allow them to relax in a sophisticated atmosphere before departures. ANA will also introduce an ANA SUITE LOUNGE at Fukuoka Airport. In addition, a private ANA PREMIUM CHECK-IN counter at Itami and Fukuoka Airports and a private priority security check lane at Naha Airport will be built to ensure that ANA premium passengers have direct access to the lounges.

"We have designed the three lounges with an immersive, engaging atmosphere so that whether one is staying for a few minutes or a few hours they will be able to relax and enjoy their surroundings," said Kuma, "I aim to subtly incorporate unique local characteristics from each region into each of these lounges, to add to their individual distinctiveness as works of art. I hope that my design contributions can improve the travel experience of every passenger who walks through the doors."

The step is symbolic of ANA's far-reaching commitment to improving the passenger experience from the first moment they walk into the airport. By making this commitment, ANA is demonstrating the value it places on hospitality.

◆About the Design

    • - Modeled after wing flaps, the ceiling immediately creates a comfortable environment upon entering the lounge.
    • - The "Yamato Wall" is made of walnut trees and produces a luxurious, relaxing atmosphere.
    • - A newly designed sofa surrounds the center table to maximize passenger comfort.
    • - The "Yamato Wall," is constructed out of the Japanese kalopanax tree, bringing brightness and light to the space.
    • - To accommodate customers passing through the lounge for a short period of time, ANA has installed a newly designed sofa seat in addition to the current counter chair.
  • ■Reception
    • - Under the same concept of the ANA SUITE LOUNGE, the ceiling, modeled after wing flaps, immediately creates a comfortable environment upon entering the lounge.
    • - The lightwall is made with Echizen Tesuki paper (Japanese traditional paper) and represents the clouds.
    • - A lower counter was designed to accommodate passengers in wheelchairs and those with disabilities.
  • ◆Timeline
  • Note:
    <Eligibility for the Lounge>
    • ・Diamond Service members (with one additional guest)
    • ・Lounge Access Card holders (with one additional guest)
    • ・Passengers connecting within 24 hours from ANA domestic to ANA international flights and traveling in First Class (with one additional guest)
    • ・Diamond Service members (with one additional guest)
    • ・Platinum Service members (with one additional guest)
    • ・Super Flyers members (with one additional guest)
    • ・Lounge Access Card holders (with one additional guest)
    • ・Star Alliance Gold members (with one additional guest)
    • ・ANA Card Premium holders
    • ・Premium Class passengers on domestic flights (with one additional guest)
    • ・Passengers connecting within 24 hours from ANA domestic to ANA international flights and traveling in Business Class

Contact: ANA Corporate Communications, TEL +81-3-6735-1111,

About ANA
Following the "Inspiration of Japan" high quality of service, ANA has been awarded the respected 5-Star rating every year since 2013 from SKYTRAX. ANA is the only Japanese airline to win this prestigious designation six years in a row. Additionally, ANA has been recognized by Air Transport World as "Airline of the Year" three times in the past 10 years - 2007, 2013 and 2018, becoming one of the few airlines winning this prestigious award for multiple times.
ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 84 international routes and 119 domestic routes. ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, NARITA and HANEDA, to various destinations throughout Japan, and also offers same day connections between various North American, Asian and Chinese cities.
ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.
Besides the full service and award winner carrier ANA, the ANA Group has two LCCs as consolidated subsidiaries, Vanilla Air Inc. and Peach Aviation Limited. The ANA Group carried 53.8 million passengers in FY2017, has approximately 39,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.
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